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Pathao is urgently seeking highly passionate and fervent individuals for the Customer Experience team. The ideal incumbents for these positions should have inherent enthusiasm regarding customer support processes and possess excellent communication skills and business acumen to create distinctive user experience.
They are looking for someone who will:
Provide timely responses to customer and merchant inquiries through phone calls, live chat, and emails
Acknowledge and resolve customer complaints promptly via phone calls, live chat, and emails
Maintain accurate records of interactions and complaints in a designated Customer Relationship Management (CRM) system
Follow standard operating procedures (SOP) to escalate customer and merchant complaints to the appropriate operational teams
Ensure customer satisfaction by following up and effectively communicating solutions to complaints raised by customers and merchants
Conduct verification calls to assess the performance level of various operational teams
Administer surveys to gauge customer and merchant satisfaction levels
Collaborate with the Sales team to implement and communicate sales promotion activities
Other requirements to meet:
1 year of experience in a call center or customer service environment. Freshers are also encouraged to apply too if they meet the other requirements
Graduation from any reputed university in any discipline
Excellent verbal and written communication skills to effectively interact with customers
Basic computer skills, including familiarity with email, internet browsing, and data entry
Strong customer-centric mindset
Effective critical thinking and problem-solving abilities
Knowledge of relevant software applications or Customer Relationship Management (CRM) systems will be an added advantage
If you are passionate about Customer Experience functions, thrive in a challenging environment, and are ready to contribute to the Pathao’s success, kindly apply through this link: https://lnkd.in/gyUHtv-z
We will be accepting applications till November 22, 2024.
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