Job Post – 637
Position Name:
Senior System Engineer, Microsoft Services, Cloud Computing & IT Support.
Role Overview:
Managing and maintaining the company’s IT Services and Operational activities with the help of technical guideline form the leaders. Also keeping records of company’s IT Assets. Ensuring technical supports to end user for their day to day IT related complications. Besides, collaborate with internal and external stakeholders to meet the business requirements.
Job Responsibilities:
· Installing and configuring computer hardware, OS, and applications regularly 650+ end-user.
· Diagnosing, solving different end user hardware problem including desktop, laptop, and handheld device.
· Provide and ensure L1 on-prem and remote technical support to 650+ end users.
· Replacing end user device through ensuing data and email backup.
· Solving technical issues proactively through online for remote users.
· Installing, configuring, and administering software as per user need.
· Installing, configuring, monitoring, and troubleshooting 25+ MFP devices.
· Physical link establishment and readiness of connection to the new IT infrastructure expansion for new floors in HQ.
· Mounting network rack & switch, wireless access points as and when required.
· Taking part in monitoring & troubleshooting HQ internal network issue with team.
· Taking all the necessary actions to prepare new asset for new joiners (10+/- per month) as well as for asset replacement, maintaining TAT with standard format of company.
· Maintaining records of all the IT asset and accessories of the organization.
· Evolve structured and standard procedures and best practices, including providing written procedures and guidance.
· Archiving hard copies and soft copies.
· Assigning IT accessories as per user request.
· Based on user’s requirements, PR to be raised accordingly for necessary hardware and accessories procurement.
· Communicate vendor and other company or organization for ordering product, for warranty claim, for servicing faulty product.
· In association with HR, taking all necessaries actions for exit employee, completing Technology Clearance Process.
· Ensuring revocation of resigned employee’s all sorts of access and credentials related with Technology Division only. Following this, backup resigned user’s laptop soft copy, data, and email backup and hand over those documents to respective department.
Required Qualifications:
Academic: Bachelor’s degree, Diploma in Information Technology or equivalent discipline.
Knowledge and Technical Competencies: MCSA, CCNA, RHCSA, MTCNA, CCNA Cyber Ops
Experience: At least 2 years’ experience in IT support and relevant field
Timeline:
Application Closing Date: 22-September-2022.
Number of Vacancies: 01
How to Apply:
Send your updated CV to: “recruitment@nagad.com.bd”
Mention in the subject line: Application for “Senior System Engineer, Microsoft Services, Cloud Computing & IT Support.”
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