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NEXT Ventures is Hiring ๐„๐ฑ๐ž๐œ๐ฎ๐ญ๐ข๐ฏ๐ž

Job Post-1011

๐„๐ฑ๐ž๐œ๐ฎ๐ญ๐ข๐ฏ๐ž, ๐‚๐ฅ๐ข๐ž๐ง๐ญ ๐„๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž ๐‘๐ž๐œ๐ซ๐ฎ๐ข๐ญ๐ฆ๐ž๐ง๐ญ ๐๐จ๐ญ๐ข๐œ๐ž (๐’๐ž๐ฉ๐ญ๐ž๐ฆ๐›๐ž๐ซ ๐Ÿ๐ŸŽ๐Ÿ๐Ÿ‘)
We strongly encourage you to read the whole circular prior to applying.
Company: NEXT Ventures
Location: The Pearl Trade Center, 8th Floor, Cha-90/3 Pragati Sarani, North Badda, Dhaka 1212
Position: Executive, Client Experience
Vacancy: 09
Job Nature: Full Time

๐‚๐จ๐ฆ๐ฉ๐ž๐ง๐ฌ๐š๐ญ๐ข๐จ๐ง:

  • Salary: 30,000 BDT
  • Bi-Annual Salary Increment (Eligibility Conditions Applies)
  • Bi-Annual Performance Bonus (After Probation/Eligibility)
  • 2 Times Yearly Festival Bonus (Eligibility Conditions Applies)
    ๐‚๐จ๐ฆ๐ฉ๐š๐ง๐ฒ ๐Ž๐ฏ๐ž๐ซ๐ฏ๐ข๐ž๐ฐ:
    NEXT Ventures is one of the largest digital business groups building FinTech products and solutions for the world from Bangladesh. We build unique products, experiences & services for our clients around the world. Currently, we are serving 75,000+ clients across 195+ different countries globally.
    Our Mission is to build remarkable experiences and futuristic solutions through world-class expertise that empowers financial market participants globally. We want to achieve our mission by pushing boundaries and setting benchmarks to be the absolute best in creating value for our customers, people & stakeholders.
    ๐‰๐จ๐› ๐Ž๐ฏ๐ž๐ซ๐ฏ๐ข๐ž๐ฐ:
    The โ€œExecutive, Client Experienceโ€ provides Chat Support to our clients and resolves their queries in an efficient manner. They are responsible for owning the Client experience and improving our ability as a business to support their dynamic needs.
    ๐‰๐จ๐› ๐‘๐ž๐ฌ๐ฉ๐จ๐ง๐ฌ๐ข๐›๐ข๐ฅ๐ข๐ญ๐ข๐ž๐ฌ:
  • Provide customer support through our Instant CRM and Helpdesk.
  • Manages customer inquiries within the expected time frame and escalates when required.
  • Capable of resolving complex or any customer issues following company policies.
  • Contributes to improving the Client Experience by sharing improving ideas.
  • Find client feedback and deliver it to correct concerns.
  • Manage and Organize customer subscriptions and maintain the database.
  • Perform daily assigned tasks as per the instruction of the Supervisor.
    ๐๐ฎ๐š๐ฅ๐ข๐Ÿ๐ข๐œ๐š๐ญ๐ข๐จ๐ง๐ฌ:
  • Excellent writing and speaking ability in English
  • Ability to communicate via email, chat, and other customer channels.
  • Open to different opinions, perspectives, ideas, and strategies
  • Great communication (verbal, listening, and writing) skills.
  • The ability to work well under stress.
  • High adaptability, patience, and discipline
  • Moderate technical aptitude, with high competency in using Google Sheets, Microsoft Office Suite, etc.
  • Helps to create and maintain a positive and vibrant culture in the team.
    ๐„๐๐ฎ๐œ๐š๐ญ๐ข๐จ๐ง & ๐„๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž:
  • Graduates from any discipline can apply.
  • An IELTS score of at least 6 will be added as an advantage.
  • Experience in the relevant field will get preference.
  • Extracurricular activities/skills are highly appreciated.
    ๐‚๐จ๐ฆ๐ฉ๐ž๐ญ๐ž๐ง๐œ๐ข๐ž๐ฌ ๐–๐ž ๐„๐ฑ๐ฉ๐ž๐œ๐ญ:
  • Broad-Minded and Well-Mannered.
  • Familiarity With the Position.
  • Team Player.
  • Accountability and Responsibility.
  • Having Leadership skills.
  • Taking Initiatives.
  • Planning & Organizing.
  • Problem Solving Capacity.
  • Willingness To Learn.
    ๐–๐ก๐š๐ญโ€‹ โ€‹๐–๐žโ€‹ โ€‹๐‚๐š๐งโ€‹ โ€‹๐Ž๐Ÿ๐Ÿ๐ž๐ซโ€‹ โ€‹๐˜๐จ๐ฎ:
  • Food & Beverage:
  • Subsidized Lunch
  • Free Afternoon Snacks
  • Unlimited Tea & Coffee
    ๐„๐ง๐ญ๐ž๐ซ๐ญ๐š๐ข๐ง๐ฆ๐ž๐ง๐ญ:
  • Annual Retreats
  • Honeymoon Package For Newly Weds
  • Birthday Leave
  • Celebration of Events & Occasions
  • Relax & Sports Zone
  • Game Night
    ๐†๐š๐ฆ๐ž๐ฌ ๐–๐ž ๐๐ฅ๐š๐ฒ:
    ร˜ ๐ˆ๐ง๐๐จ๐จ๐ซ ๐†๐š๐ฆ๐ž๐ฌ:
    Billiard, Foosball, PlayStation, etc.
    ร˜ ๐Ž๐ฎ๐ญ๐๐จ๐จ๐ซ ๐†๐š๐ฆ๐ž๐ฌ:
    Football, Cricket, Badminton, etc.
    ๐‹๐ž๐š๐ซ๐ง๐ข๐ง๐  ๐Ž๐ฉ๐ฉ๐จ๐ซ๐ญ๐ฎ๐ง๐ข๐ญ๐ข๐ž๐ฌ:
  • Quarterly Reviews & Feedbacks
  • Training & Development by Organization Assigned Consultants
  • An Environment That Fosters Accelerated Growth & Training
    ๐„๐ฆ๐ฉ๐ฅ๐จ๐ฒ๐ž๐ž ๐‚๐ž๐ง๐ญ๐ซ๐ข๐œ ๐๐จ๐ฅ๐ข๐œ๐ข๐ž๐ฌ:
  • Leave Policy
  • Performance Management System
  • Work-Life Benefits
    Apply Link: https://forms.gle/tHdJ792XvRYh59k96

Office Hours: Roster based
7:00 AM – 4:00 PM
2:00 PM – 11:00 PM
Weekend: 2 Days (Roster Based)
๐ƒ๐ž๐š๐๐ฅ๐ข๐ง๐ž: ๐’๐ž๐ฉ ๐Ÿ๐Ÿ“, ๐Ÿ๐ŸŽ๐Ÿ๐Ÿ‘

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Page Link โ€“ย bdengineer.com
Page Link-ย Engineers Job in Bangladesh

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