Job Post-1011
𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞, 𝐂𝐥𝐢𝐞𝐧𝐭 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐑𝐞𝐜𝐫𝐮𝐢𝐭𝐦𝐞𝐧𝐭 𝐍𝐨𝐭𝐢𝐜𝐞 (𝐒𝐞𝐩𝐭𝐞𝐦𝐛𝐞𝐫 𝟐𝟎𝟐𝟑)
We strongly encourage you to read the whole circular prior to applying.
Company: NEXT Ventures
Location: The Pearl Trade Center, 8th Floor, Cha-90/3 Pragati Sarani, North Badda, Dhaka 1212
Position: Executive, Client Experience
Vacancy: 09
Job Nature: Full Time
𝐂𝐨𝐦𝐩𝐞𝐧𝐬𝐚𝐭𝐢𝐨𝐧:
- Salary: 30,000 BDT
- Bi-Annual Salary Increment (Eligibility Conditions Applies)
- Bi-Annual Performance Bonus (After Probation/Eligibility)
- 2 Times Yearly Festival Bonus (Eligibility Conditions Applies)
𝐂𝐨𝐦𝐩𝐚𝐧𝐲 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰:
NEXT Ventures is one of the largest digital business groups building FinTech products and solutions for the world from Bangladesh. We build unique products, experiences & services for our clients around the world. Currently, we are serving 75,000+ clients across 195+ different countries globally.
Our Mission is to build remarkable experiences and futuristic solutions through world-class expertise that empowers financial market participants globally. We want to achieve our mission by pushing boundaries and setting benchmarks to be the absolute best in creating value for our customers, people & stakeholders.
𝐉𝐨𝐛 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰:
The “Executive, Client Experience” provides Chat Support to our clients and resolves their queries in an efficient manner. They are responsible for owning the Client experience and improving our ability as a business to support their dynamic needs.
𝐉𝐨𝐛 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬: - Provide customer support through our Instant CRM and Helpdesk.
- Manages customer inquiries within the expected time frame and escalates when required.
- Capable of resolving complex or any customer issues following company policies.
- Contributes to improving the Client Experience by sharing improving ideas.
- Find client feedback and deliver it to correct concerns.
- Manage and Organize customer subscriptions and maintain the database.
- Perform daily assigned tasks as per the instruction of the Supervisor.
𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬: - Excellent writing and speaking ability in English
- Ability to communicate via email, chat, and other customer channels.
- Open to different opinions, perspectives, ideas, and strategies
- Great communication (verbal, listening, and writing) skills.
- The ability to work well under stress.
- High adaptability, patience, and discipline
- Moderate technical aptitude, with high competency in using Google Sheets, Microsoft Office Suite, etc.
- Helps to create and maintain a positive and vibrant culture in the team.
𝐄𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧 & 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: - Graduates from any discipline can apply.
- An IELTS score of at least 6 will be added as an advantage.
- Experience in the relevant field will get preference.
- Extracurricular activities/skills are highly appreciated.
𝐂𝐨𝐦𝐩𝐞𝐭𝐞𝐧𝐜𝐢𝐞𝐬 𝐖𝐞 𝐄𝐱𝐩𝐞𝐜𝐭: - Broad-Minded and Well-Mannered.
- Familiarity With the Position.
- Team Player.
- Accountability and Responsibility.
- Having Leadership skills.
- Taking Initiatives.
- Planning & Organizing.
- Problem Solving Capacity.
- Willingness To Learn.
𝐖𝐡𝐚𝐭 𝐖𝐞 𝐂𝐚𝐧 𝐎𝐟𝐟𝐞𝐫 𝐘𝐨𝐮: - Food & Beverage:
- Subsidized Lunch
- Free Afternoon Snacks
- Unlimited Tea & Coffee
𝐄𝐧𝐭𝐞𝐫𝐭𝐚𝐢𝐧𝐦𝐞𝐧𝐭: - Annual Retreats
- Honeymoon Package For Newly Weds
- Birthday Leave
- Celebration of Events & Occasions
- Relax & Sports Zone
- Game Night
𝐆𝐚𝐦𝐞𝐬 𝐖𝐞 𝐏𝐥𝐚𝐲:
Ø 𝐈𝐧𝐝𝐨𝐨𝐫 𝐆𝐚𝐦𝐞𝐬:
Billiard, Foosball, PlayStation, etc.
Ø 𝐎𝐮𝐭𝐝𝐨𝐨𝐫 𝐆𝐚𝐦𝐞𝐬:
Football, Cricket, Badminton, etc.
𝐋𝐞𝐚𝐫𝐧𝐢𝐧𝐠 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐢𝐞𝐬: - Quarterly Reviews & Feedbacks
- Training & Development by Organization Assigned Consultants
- An Environment That Fosters Accelerated Growth & Training
𝐄𝐦𝐩𝐥𝐨𝐲𝐞𝐞 𝐂𝐞𝐧𝐭𝐫𝐢𝐜 𝐏𝐨𝐥𝐢𝐜𝐢𝐞𝐬: - Leave Policy
- Performance Management System
- Work-Life Benefits
Apply Link: https://forms.gle/tHdJ792XvRYh59k96
Office Hours: Roster based
7:00 AM – 4:00 PM
2:00 PM – 11:00 PM
Weekend: 2 Days (Roster Based)
𝐃𝐞𝐚𝐝𝐥𝐢𝐧𝐞: 𝐒𝐞𝐩 𝟐𝟓, 𝟐𝟎𝟐𝟑
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