1342
Pathao is currently seeking highly passionate and fervent individuals for the 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 team. The ideal incumbents for these positions should have inherent enthusiasm regarding customer support processes and possess excellent communication skills and business acumen to create distinctive user experiences.
𝐖𝐞 𝐚𝐫𝐞 𝐥𝐨𝐨𝐤𝐢𝐧𝐠 𝐟𝐨𝐫 𝐬𝐨𝐦𝐞𝐨𝐧𝐞 𝐰𝐡𝐨 𝐰𝐢𝐥𝐥:
• Provide timely responses to customer and merchant inquiries through phone calls, live chat, and emails
• Acknowledge and resolve customer complaints promptly via phone calls, live chat, and emails
• Maintain accurate records of interactions and complaints in a designated Customer Relationship Management (CRM) system
• Follow standard operating procedures (SOP) to escalate customer and merchant complaints to the appropriate operational teams
• Ensure customer satisfaction by following up and effectively communicating solutions to complaints raised by customers and merchants
• Conduct verification calls to assess the performance level of various operational teams
• Administer surveys to gauge customer and merchant satisfaction levels
• Collaborate with the Sales team to implement and communicate sales promotion activities
𝐎𝐭𝐡𝐞𝐫 𝐫𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬 𝐭𝐨 𝐦𝐞𝐞𝐭:
• 1 year of experience in a call center or customer service environment. Freshers are also encouraged to apply if they meet the other requirements
• Graduation from any reputed university in any discipline
• Excellent verbal and written communication skills to effectively interact with customers
• Basic computer skills, including familiarity with email, internet browsing, and data entry
• Strong customer-centric mindset
• Effective critical thinking and problem-solving abilities
• Knowledge of relevant software applications or Customer Relationship
• Management (CRM) systems will be an added advantage
If you are passionate about Customer Experience functions, thrive in a challenging environment, and are ready to contribute to Pathao’s success, kindly apply through this link –
https://lnkd.in/ghMZBhqM
We will be accepting applications till 𝐉𝐮𝐧𝐞 𝟑𝟎, 𝟐𝟎𝟐𝟒.
